Terms of Purchase – Clavine

Welcome to Clavine (clavine.shop). These Terms of Purchase govern your use of our website, including the purchase of Women’s Tops and related services. By placing an order with us, you agree to be bound by these terms. Please read them carefully before making a purchase.

1. Order Placement and Acceptance

  • How to Order: You may place an order by selecting products, adding them to your cart, and completing the checkout process on our website. All orders are subject to availability and our acceptance.
  • Order Confirmation: After submitting your order, you will receive an email confirmation (sent to the email address provided during checkout) containing details of your purchase, including order number, items, and total amount. This confirmation does not constitute acceptance of your order; we will notify you separately if your order is processed, delayed, or cancelled (e.g., due to stock unavailability).
  • Pricing: All prices are displayed in USD (United States Dollars) and include applicable taxes (where required by law). We reserve the right to adjust prices at any time, but confirmed orders will be charged at the price listed at checkout.

2. Payment Terms

  • Accepted Payment Methods: We accept major credit/debit cards (Visa, Mastercard, American Express, Discover) and third-party payment processors (e.g., PayPal). All payments are processed securely through encrypted third-party services; Clavine does not store full payment details.
  • Payment Authorization: By placing an order, you authorize us to charge the total amount (including shipping, taxes, and fees) to your selected payment method. If payment is declined, we reserve the right to cancel your order.
  • Fraud Prevention: We may verify payment details or request additional information to prevent fraud. Orders suspected of fraud may be delayed or cancelled.

3. Shipping and Delivery

  • Processing Time: Orders are processed and shipped within 1–3 business days of payment confirmation, excluding weekends and holidays.
  • Delivery Time: After shipment, delivery typically takes 6–12 business days to most destinations worldwide. Delivery times are estimates and may vary due to factors beyond our control (e.g., customs delays, courier disruptions).
  • Shipping Cost: We offer free global shipping on all orders, with no minimum purchase required.
  • Tracking: Once your order ships, we will provide a tracking number via email, allowing you to monitor delivery progress through the courier’s website.
  • Delivery Address: It is your responsibility to provide an accurate and complete shipping address. We are not liable for delays or non-delivery caused by incorrect addresses. If a package is returned to us due to an invalid address, you may be responsible for re-shipping costs (where applicable).

4. Returns and Refunds

  • Return Eligibility: We offer a 60-day return policy for unused, unwashed, and undamaged items in their original packaging, with tags attached. Custom or personalized items are not eligible for return.
  • How to Return: To initiate a return, contact our customer service team at [email protected] with your order number and reason for return. We will provide instructions for returning the item(s). Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
  • Refund Processing: Once we receive and inspect the returned item(s) (typically within 3–5 business days of delivery to our warehouse), we will process your refund. Refunds are issued to the original payment method within 5–10 business days of approval. Please note that banks may take additional time to reflect the refund in your account.

5. Product Information and Availability

  • Accuracy: We strive to provide accurate descriptions, images, and sizing information for our products. However, colors may vary slightly due to monitor settings, and measurements are approximate.
  • Stock Availability: Products are subject to stock availability. If an item becomes unavailable after your order is placed, we will notify you and issue a full refund for the out-of-stock item.

6. Intellectual Property

All content on clavine.shop (including product images, descriptions, logos, and trademarks) is the property of Clavine or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or use any content without our prior written permission.

7. Limitation of Liability

  • Clavine shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products, including but not limited to delays in delivery, loss of profits, or inconvenience.
  • Our total liability for any claim related to your order shall not exceed the total amount paid for the affected product(s).

8. Changes to Terms

We may update these Terms of Purchase from time to time. The latest version will be posted on our website with a revised “Last Updated” date. Your continued use of our website or placement of orders after changes are made constitutes acceptance of the updated terms.

9. Contact Us

If you have questions or concerns about these Terms of Purchase, please contact us at:

[email protected]