Privacy Policy – Clavine

At Clavine, we take your privacy seriously. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website (clavine.shop), make a purchase, or interact with our services. By using our site, you agree to the practices described below.

1. Information We Collect

We may collect the following types of personal information to provide and improve our services:

  • Contact Information: Name, email address, phone number, and shipping/billing address when you place an order, create an account, or subscribe to our newsletter.
  • Payment Details: Credit/debit card information or other payment method details (processed securely through third-party payment providers; we do not store full payment details on our servers).
  • Account Information: Username, password (encrypted), and preferences if you create an account on our site.
  • Browsing Data: Information about your interaction with our website, such as pages visited, products viewed, IP address, browser type, device information, and referral sources (collected via cookies and similar tracking technologies; see Section 5 for details).
  • Communication Data: Records of your messages, emails, or calls to our customer service team ([email protected]).

2. How We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfill your orders (e.g., shipping products, sending order confirmations, and handling returns).
  • To create and manage your account, allowing you to track orders, save preferences, and streamline future purchases.
  • To communicate with you about your orders, account updates, or customer service inquiries.
  • To send promotional content (e.g., newsletters, discounts, or new product alerts) if you opt in to receive marketing communications. You can unsubscribe at any time via the link in our emails.
  • To improve our website, products, and services (e.g., analyzing browsing trends to enhance user experience or develop new designs).
  • To detect and prevent fraud, protect our customers and business, and comply with legal obligations.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information with trusted partners to help us operate our business, under strict confidentiality agreements:

  • Payment Processors: Third-party services (e.g., Stripe, PayPal) to securely process payments. These providers are prohibited from using your information for any purpose other than processing payments.
  • Shipping and Logistics Partners: Courier services (e.g., USPS, DHL) to deliver your orders, using only the necessary details (name, address, order number).
  • Service Providers: Companies assisting with website hosting, data analysis, customer service, or marketing (e.g., email platforms), who are contractually bound to protect your information.
  • Legal Requirements: We may disclose information if required by law, court order, or to protect our rights, property, or the safety of our customers and staff.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. This includes:

  • Encryption of data transmitted between your device and our website (via SSL/TLS protocols).
  • Secure storage of account passwords (using encryption).
  • Regular security audits and updates to our systems.

While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we take all reasonable steps to safeguard your information.

5. Cookies and Tracking Technologies

Our website uses cookies (small text files stored on your device) and similar technologies (e.g., web beacons) to enhance your browsing experience. These tools help us:

  • Remember your account login details and preferences.
  • Track products you view or add to your cart.
  • Analyze website traffic to improve site performance.

You can manage cookie preferences through your browser settings (e.g., block or delete cookies), but disabling cookies may limit some features of our site (e.g., account login, cart functionality).

6. Your Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Update inaccurate or incomplete information.
  • Deletion: Request the removal of your data, subject to legal or operational obligations (e.g., retaining order records for tax purposes).
  • Opt-Out: Unsubscribe from marketing emails via the link in our messages, or contact us to stop other promotional communications.
  • Data Portability: Request a copy of your data in a structured, machine-readable format (where applicable).

To exercise these rights, contact us at [email protected] with your request. We will respond within a reasonable timeframe (typically 30 days).

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. For example:

  • Order details are retained for tax and accounting purposes (usually 7 years).
  • Account information is stored until you request deletion (you can delete your account via your profile settings).

8. Third-Party Links

Our website may contain links to third-party sites (e.g., social media platforms, partner brands). This Privacy Policy does not apply to these sites, and we are not responsible for their privacy practices. We recommend reviewing the privacy policies of any third-party sites you visit.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact us at:

[email protected]