Refund Policy – Clavine

At Clavine, we want you to be completely satisfied with your purchase of Women’s Tops. This Refund Policy outlines the terms and procedures for requesting a refund, ensuring a transparent and straightforward process for our customers worldwide.

1. Eligibility for Refunds

To qualify for a refund, the following conditions must be met:

  • The item(s) must be returned within 60 days of the delivery date.
  • The item(s) must be in their original condition: unused, unwashed, undamaged, and with all original tags and packaging intact.
  • The return must include the original order number (found in your order confirmation email) to help us process your request efficiently.

Non-Eligible Items:

  • Items that show signs of wear, damage, or alteration (e.g., washed, stained, or modified).
  • Items returned without original tags, packaging, or proof of purchase (order number).
  • Custom or personalized items (if applicable) are final sale and not eligible for refund.

2. How to Request a Refund

Follow these steps to initiate a refund:

  1. Contact Customer Service: Email our team at [email protected] with your order number, the reason for the return, and photos of the item(s) (if applicable, e.g., to report defects).
  2. Receive Return Instructions: We will respond within 1–2 business days with a return authorization and detailed instructions, including the return address.
  3. Ship the Item(s): Send the eligible item(s) back using a trackable shipping method. Return shipping costs are the responsibility of the customer, unless the return is due to a defect, incorrect item, or error on our part (in which case we will provide a prepaid return label).
  4. Wait for Inspection: Once we receive your return (typically within 3–5 business days of shipment), our team will inspect the item(s) to verify eligibility.

3. Refund Processing

  • Approval Notification: If your refund is approved, we will notify you via email within 1 business day of inspection.
  • Refund Timeline: Refunds are issued to the original payment method within 5–10 business days of approval. The exact timing may vary depending on your bank or payment provider, as some institutions take additional time to process refunds.
  • Refund Currency: All refunds are processed in USD (United States Dollars), matching the currency of your original purchase.
  • Refund Amount: You will receive a full refund of the item price(s) paid. Shipping costs (if any) are non-refundable unless the return is due to our error.

4. Exceptions and Special Cases

  • Defective or Incorrect Items: If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery. We will arrange for a free return and issue a full refund (including original shipping costs) or send a replacement at no additional charge, at your preference.
  • Lost or Damaged Returns: Clavine is not responsible for items lost or damaged during return shipping. We recommend using a trackable service and purchasing shipping insurance for high-value items.
  • Order Cancellations: If you wish to cancel an order, contact us at [email protected] immediately. Orders can be cancelled for a full refund only if they have not yet been shipped (i.e., within 1–3 business days of purchase, before processing is complete).

5. Contact Us

If you have questions about our refund policy or need assistance with a return, please reach out to our customer service team:

[email protected]