Shipping Policy – Clavine

At Clavine, we are committed to delivering your Women’s Tops in a timely and reliable manner, no matter where you are in the world. This Shipping Policy outlines our procedures for processing, shipping, and delivering your orders, ensuring you have clear expectations from the moment you place your purchase.

1. Order Processing Time

  • All orders are processed within 1–3 business days of payment confirmation. Business days exclude weekends (Saturday and Sunday) and major holidays observed by our team.
  • During peak seasons (e.g., holidays, sales events), processing times may be slightly extended, but we will make every effort to fulfill orders within the stated timeframe. You will be notified via email if there is a delay in processing your order.

2. Shipping Destinations and Delivery Timeframes

  • Global Shipping: We offer shipping to virtually all countries worldwide.
  • Delivery Estimates: After your order is processed and shipped, delivery typically takes 6–12 business days to reach most destinations. This timeframe is an estimate and may vary based on factors beyond our control, including:
  • Customs processing in your country (international orders may be subject to import duties, taxes, or fees, which are the responsibility of the recipient).
  • Local courier delays due to weather, traffic, or other unforeseen circumstances.
  • Remote or rural locations, which may require additional transit time.

3. Shipping Costs

  • Free Global Shipping: We are pleased to offer complimentary shipping on all orders worldwide, with no minimum purchase required. There are no hidden fees for standard shipping—what you see at checkout (in USD) is the total amount you pay.

4. Shipping Methods and Carriers

  • We partner with reputable international courier services (e.g., DHL, FedEx, USPS, and regional carriers) to ensure your order is delivered safely. The specific carrier used will depend on your destination country and the size of your package.
  • All shipments are sent via standard shipping. At this time, we do not offer expedited or 加急 (express) shipping options.

5. Tracking Your Order

  • Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to monitor the status of your delivery.
  • Tracking information may take 1–2 business days to become active after your order is shipped, as it needs to be processed by the courier’s system. If you do not see updates immediately, please check back later.

6. Shipping Address Requirements

  • It is your responsibility to provide a complete and accurate shipping address during checkout, including street name, house/apartment number, city, postal code, and country. Incorrect or incomplete addresses may lead to delays, returned packages, or non-delivery.
  • If a package is returned to us due to an invalid address, we will contact you to confirm the correct details. You may be responsible for additional shipping costs to resend the package (though we will waive this fee for first-time address errors when notified promptly).

7. Customs and Import Duties

  • For international orders, your package may be subject to import duties, taxes, or customs fees imposed by your country’s government. These charges are not included in your order total and are the sole responsibility of the recipient.
  • Clavine has no control over these fees, and policies vary by country. We recommend checking with your local customs office for information on applicable charges before placing your order.

8. Lost or Stolen Packages

  • If your tracking information shows that your package has been delivered but you have not received it, please contact your local courier first to investigate.
  • If your package is confirmed lost or stolen, please contact our customer service team at [email protected] within 30 days of the estimated delivery date. We will work with the courier to resolve the issue and may offer a replacement or refund, depending on the circumstances.

9. Order Changes or Cancellations

  • If you need to change your shipping address or cancel your order, please contact us immediately at [email protected]. We can only accommodate address changes or cancellations if your order has not yet been shipped (i.e., within the 1–3 business day processing window). Once shipped, we cannot alter the delivery details.

10. Contact Us

If you have questions about your shipment, tracking, or this Shipping Policy, please reach out to our customer service team:

[email protected]