Customer Service Policy

1. Product Availability
At Clavine, we aim to keep our women’s clothing in stock, but availability isn’t guaranteed. If an item is out of stock, we’ll notify you via service@clavine.shop and offer alternatives or a full refund within 5-10 business days.

2. Pricing
Prices are shown in USD and may change without notice. Taxes and shipping are added at checkout. We reserve the right to correct pricing errors and may cancel orders if necessary, refunding you fully to your original payment method.

3. Order Processing
Orders are processed within 1-3 business days. Once shipped, you’ll receive a confirmation email with tracking details. If there’s a delay, we’ll contact you to keep you informed.

4. Shipping
We offer multiple shipping options, with delivery in 3-5 business days based on your location and method chosen. Costs are calculated at checkout. Delays may occur during peak times, and we’ll update you if needed.

5. Customer Support
Our team is here to help with orders, returns, or questions. Contact service@clavine.shop, and we’ll respond within 1-2 business days. We’re committed to resolving issues promptly to ensure your satisfaction.

6. Intellectual Property
All content on our site—images, descriptions, logos—is owned by Clavine and protected by copyright. You may not use it for commercial purposes without our written permission. Unauthorized use may violate laws.

7. Limitation of Liability
We’re not liable for indirect or consequential damages from using our site or products, such as delays or technical issues. Your use is at your own risk, and we strive to provide accurate, reliable services.

8. Contact
For any concerns or inquiries, email service@clavine.shop. We’re dedicated to making your Clavine experience exceptional.